Frequently Asked Question (FAQs)
Frequently Asked Questions (FAQs)
What types of skin care products do you offer?
Sarahanna Beauty formulates its own skin care products and we are happy to introduce our first 3: Sarahanna Beauty Hyaluronic Acid Moisturizing Serum; Sarahanna Beauty Niacinamide Moisturizing Cream and Sarahanna Beauty Kojic Acid Moisturizing Cream.
Are your products cruelty-free and vegan?
Yes, all our products are cruelty-free and are also vegan.
What ingredients are used in your products?
You can find a detailed list of ingredients for each product on its respective page. You can also visit our Blogs Post for more information about the ingredients used in Sarahanna Beauty skin care brand and their uses.
How should I use your products for the best results?
Each product comes with specific usage instructions on the packaging and product page. For general guidance, visit our blog or skincare routine guide. For Sarahanna Beauty products, we recommend pairing our Niacinamide and Kojic Acid Moisturizing Cream with our Hyaluronic Hydrating Serum for optimal hydration.
Why doesn’t the content come out when I press the bottle?
The bottle uses a vacuum press pump, so you need to prime it by pressing down multiple times until the contents start to come out. The vacuum pump needs to expel the air space before dispensing the product. The bottle holds 110 grams, with 100 grams +/- 2 grams of content, leaving an 8-12 gram air space that needs to be cleared first.
Is the bottle broken? Why is the content not coming out?
It might seem like the bottle is broken, but it’s not. The content isn’t coming out because there’s still an air space at the top that needs to be dispelled. Keep pressing the pump until the content reaches the top and starts to come out.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within a short window after placing them. Please contact our customer service via email @ customercare@sarahannabeauty.com as soon as possible if you need to make changes.
How long does shipping take?
Standard shipping usually takes 5-7 business days.
Do you ship internationally?
No, we only ship to United States.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s site.
What should I do if I have an allergic reaction to a product?
If you experience an allergic reaction, stop using the product immediately and consult with your healthcare provider. Please contact our customer service for assistance and to report the issue.
How can I contact customer support?
You can reach our customer support team via email at customercare@sarahannabeauty.com
Do you offer any discounts or promotions?
Yes, we offer discounts and promotions for new customers and loyal members. Sign up and be a member of our loyalty program to get rewarded.
Do you have a loyalty program?
Yes, we have a loyalty program that rewards you with points for purchases, reviews, and referrals. Points can be redeemed for discounts on future purchases. Sign up on our website to join.
Feel free to contact us if you have any other questions or need further assistance at customercare@sarahannabeauty.com